Privacy Policy

1. Information We Collect

When you submit a free estimate request through our website forms, we collect:

• Contact information: first name, last name, phone number, and email address
• Project details: type of glass project, property type, ZIP code, and preferred timeline
• Optional notes: any additional details you choose to provide about your project

We may also automatically collect technical information such as your IP address, browser type, and pages visited when you use our websites.

2. How We Use Your Information

We use the information you provide to:

• Contact you regarding your free estimate request
• Schedule consultations or appointments
• Send confirmation and follow-up messages related to your inquiry
• Improve our services and website experience
• Comply with applicable legal obligations

3. SMS / Text Messaging Policy

We may send you SMS messages for the following purposes:

• Confirmation that your free estimate request was received
• Follow-up messages regarding your project inquiry
• Appointment reminders or scheduling updates
• Responses to questions you initiate via text

We do not sell, share, or use your phone number for third-party marketing. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

SMS consent obtained through our web forms is not transferred to any third party.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We use trusted third-party tools, including our CRM platform, to store and manage lead information on our behalf. These providers are expected to protect your data.
• Legal requirements: We may disclose information if required to do so by law or in response to a valid legal request.
• Business transfer: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide our services, and comply with our legal obligations. If you would like your information deleted, please contact us using the information in Section 9.

6. Your Rights & Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by following the unsubscribe instructions in any email we send

To exercise any of these rights, contact us at jglassdesignllc@gmail.com.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Cookies & Tracking

Our websites may use cookies and similar tracking technologies, including Google Ads conversion tags and Google Analytics, to understand how visitors interact with our pages and to measure the effectiveness of our advertising. You can control cookie settings through your browser preferences.

We use Google Ads conversion tracking to measure when visitors submit estimate request forms after clicking on our advertisements.

9. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

• Business: J Glass Design LLC
• Location: Cape Coral, FL
• Phone: (239) 284-9544
• Email: jglassdesignllc@gmail.com
• Website: jglassdesignllc.com

This policy may be updated periodically. The effective date at the top of this page reflects the most recent revision. Continued use of our websites after any changes constitutes acceptance of the updated policy.